Cooperation among agents is not only professional, it’s necessary. Although we represent different parties in the transaction, we are actually all on the same team when it comes to the industry and the public. Cooperation is the key to a positive transaction. The secret to cooperation is listening. When we seek first to understand instead of planning our retort, we are able to diffuse a potentially acrimonious situation and come to a mutually beneficial solution more quickly. Servant leaders are not tyrants.